1/Jun/2009

Priority Freight Copacabana with Brazil emergency!

When the first call from a new client comes in, you are under pressure to deliver everything you promised them in that meeting two months before.  We know that when a client begins to use us in place of their regular supplier, the trust they suddenly place in us must be more than matched by our service and operation.
Recently, a large Tier 1 automotive supplier in France did just that. The first call from them was for an express transport to move 4 cartons of automotive   parts from their factory in Northern France to Curitiba, Brazil.

The safest and most cost effective way to avoid a costly line stoppage at the OEM in Brazil was to arrange an On Board Courier. To add the personal touch we selected one of our multi-lingual office team members with vast international travel experience, whom we were certain, could also deal with virtually any potential issue en-route. Quick as a Flash within 10 minutes the entire job had been arranged. All flights and train tickets had been booked including internal flights within Brazil, all customs procedures arranged and our local agents in Sao Paulo were ready to assist with connecting flights to the destination 450km south of Sao Paolo.

Loading on Friday morning, we personally delivered the parts to the factory the next day. The client having given us the opportunity to put into practise our promises of service excellence was suitably satisfied with our operation and relieved that a component shortage did not result in a production nightmare.

To deliver next day in Brazil involved organising a courier van to collect the cartons in northern France to meet our colleague in Paris who had arrived from the UK by train, a flight to Zurich, to connect with the flight to Sao Paolo, a drive across Sao Paolo to the domestic airport accompanied by our local agent, then a flight to Curitiba, and then a taxi to the plant!
 
            

Planes, Trains, and Automobiles linked with cross European and Inter Continental transport are all in a day’s work for Priority Freight’s team. The same day we organised another On Board Courier for a same day transport from the UK to Italy for an Italian Automotive customer. Successful outcomes from assignments like this, is the reason why Priority Freight are automotive logistics leaders in organising time critical emergency transports worldwide.
We always go the extra mile with each of our customers and when we are given the opportunity to work with a new client, as our long standing clients say “we never let them down”!